Okra Technologies respects your right to control your personal data. This policy explains how you can request the deletion of your Okra Rides account, what happens to your data after a deletion request, and what information may be retained for legal or safety purposes.
Ways to Delete Your Account
We offer multiple ways to submit an account deletion request. Choose whichever is most convenient for you.
In-App Help Centre
Open the Okra Rides app and navigate to /help. Contact our support team and request account deletion. This is the fastest method.
Email Request
Send a deletion request to info@okrarides.com from the email address associated with your account.
Phone
Call us at +260 770 031 114 during business hours (Mon–Fri, 08:00–17:00 CAT) to request deletion.
Visit Us In Person
If you're nearby, you're welcome to visit our offices at Garden View Properties, Lagos Road, Lusaka, Zambia to request in person.
What Happens After You Request
Once we receive your request, we follow a clear process to verify your identity and complete the deletion.
We acknowledge receipt of your deletion request within 2 business days via the channel you used to contact us.
To protect your account, we verify your identity by confirming details tied to your registered account (e.g. phone number or email).
If you have an outstanding balance, active trip, or unresolved dispute, we will work with you to resolve these before proceeding.
Your account is deactivated immediately upon confirmation, preventing any further logins or activity.
Personal data that is not subject to legal retention requirements is permanently deleted within 30 days of confirmed deactivation.
What Data May Be Retained
Certain data may be retained after account deletion where required by Zambian law or to protect our legitimate business interests.
| Data Type | Retention Period | Reason |
|---|---|---|
| Transaction & payment records | 5 years | Financial regulations (Zambia Revenue Authority) |
| Trip history (anonymised) | 3 years | Safety audit trail and dispute resolution |
| Safety incident reports | Duration of legal proceedings | Legal obligation, user safety |
| Fraud & abuse records | Up to 7 years | Prevent re-registration by bad actors |
| All other personal data | Deleted within 30 days | User privacy rights |
What Deletion Means for You
Deleting your account is permanent and cannot be undone. Before requesting deletion, please be aware:
- You will lose access to your trip history and receipts
- Any OkraPay wallet balance must be withdrawn before deletion; unclaimed balances may be forfeited
- Active referral credits or loyalty points will be permanently forfeited
- You will no longer receive any service notifications or promotions
- If you wish to use Okra Rides in the future, you will need to create a new account
If you are a Driver or Delivery Partner, additional offboarding steps may be required to settle outstanding earnings and vehicle documentation. Our support team will guide you through this process.
Cancelling a Deletion Request
If you change your mind after submitting a deletion request, you may cancel it at any time before your account data has been permanently deleted (within the 30-day processing window).
To cancel your deletion request, contact us through any of the methods listed on this page. Once permanent deletion has been completed, it cannot be reversed.
Submit Your Request
Contact us through any of the channels below to begin the account deletion process.